1. Who We Are
This website is operated by Patrícia Viana — Advogada, a licensed Portuguese immigration lawyer providing legal services related to Portuguese residency visas (including D7 and D8 visas), citizenship, and related immigration matters.
Business name: Patrícia Viana Lawyer / Viana Consultancy
Email: enquiries@vianaconsultancy.com
Phone: +351 960 174 940
Website: visas.vianaconsultancy.com
As a data controller, we are responsible for the personal data you provide through this website. Our processing activities are governed by the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Portuguese data protection law.
2. What Personal Data We Collect
We collect personal data in the following ways:
a) Contact and lead forms
- First name and last name
- Email address
- Phone number (including country code)
b) Appointment booking (Calendly)
- Name, email, and any details you provide when scheduling a strategy session via Calendly
c) Automatic technical data
- IP address
- Browser type and version
- Pages visited and time spent on the website
- Referring URL
- Device and operating system information
This technical data is collected via cookies and tracking technologies (see Section 6).
3. How We Use Your Personal Data
We use the personal data we collect for the following purposes:
- To respond to your inquiry — contacting you by email or phone regarding the services you requested
- To schedule and conduct consultations — managing appointment bookings through Calendly
- To deliver requested resources — providing PDF guides or informational materials you requested via download forms
- To follow up on your interest — sending relevant information about our legal services, where you have given consent or where we have a legitimate interest in doing so
- To improve our website — analysing usage data to understand how visitors interact with our site
- To measure advertising effectiveness — evaluating the performance of our online advertising campaigns
- To comply with legal obligations — meeting our obligations under applicable law
4. Legal Basis for Processing
We process your personal data on the following legal bases under GDPR:
- Consent (Art. 6(1)(a)) — when you fill in a form and submit your details, you consent to us contacting you
- Legitimate interests (Art. 6(1)(f)) — to analyse website usage, prevent fraud, and operate our business effectively
- Pre-contractual measures (Art. 6(1)(b)) — to take steps at your request prior to entering into a services contract
- Legal obligation (Art. 6(1)(c)) — where processing is required by law
You may withdraw your consent at any time by contacting us at enquiries@vianaconsultancy.com.
5. Sharing Your Personal Data
We do not sell your personal data to third parties. We may share your data with:
- Calendly, Inc. — for online appointment scheduling. Calendly's privacy policy is available at calendly.com/privacy
- Google LLC — for analytics, tag management (Google Tag Manager), and advertising services. Google's privacy policy is available at policies.google.com/privacy
- Google Drive / Google Workspace — for delivery of downloadable documents
- Email and communication service providers — used to manage correspondence with prospective clients
- Legal or regulatory authorities — where required by law, court order, or to protect our legal rights
All third-party processors are required to handle your data securely and only for the purposes we specify.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your experience and to measure the effectiveness of our advertising.
We use the following types of cookies:
- Essential cookies — necessary for the website to function properly
- Analytics cookies — via Google Analytics (managed through Google Tag Manager) to understand how visitors use our site. The data is aggregated and anonymised where possible
- Advertising cookies — to track conversions from our Google Ads campaigns and to show relevant ads to users who have visited our site
You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the website. You can also opt out of Google's advertising cookies at adssettings.google.com or via the Google Analytics Opt-out Browser Add-on.
7. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:
- Enquiry and lead form data: up to 3 years from last contact, unless a client relationship is established
- Client files: retained for a minimum of 10 years in accordance with Portuguese legal and professional obligations
- Website analytics data: in line with Google Analytics retention settings (default 26 months)
8. Your Rights Under GDPR
As a data subject, you have the following rights:
- Right of access — to receive a copy of the personal data we hold about you
- Right to rectification — to request correction of inaccurate or incomplete data
- Right to erasure — to request deletion of your personal data ("right to be forgotten")
- Right to restriction — to request that we limit how we use your data
- Right to data portability — to receive your data in a structured, machine-readable format
- Right to object — to object to processing based on legitimate interests or direct marketing
- Right to withdraw consent — at any time, where processing is based on consent
To exercise any of these rights, please contact us at enquiries@vianaconsultancy.com. We will respond within 30 days. You also have the right to lodge a complaint with the Portuguese data protection authority, the CNPD (cnpd.pt), or the supervisory authority in your country of residence.
9. International Data Transfers
Some of our third-party service providers (such as Google and Calendly) may process your data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place — including Standard Contractual Clauses approved by the European Commission — to protect your data to the same standard as required within the EEA.
10. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under the age of 16. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
12. Links to Third-Party Websites
This website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal data.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Patrícia Viana Lawyer — Viana Consultancy
Email: enquiries@vianaconsultancy.com
Phone: +351 960 174 940